Housing repairs

I receive a large amount of casework relating to repairs to Newham-owned and managed Council homes, as well as repairs and maintenance by Newham-owned but Housing Association managed properties. When I got the following update from the Cabinet lead for Housing, Shaban Mohammed, I thought it was worth posting here to share the details for reporting.

I know that repairs is something that we need to do better at, and also that this is something Shabs and his team are working hard at improving. This ongoing work wasn’t helped by the need to stop non-essential work at various points because of Covid restrictions.

Reintroducing online reporting seems like a good step in the right direction. If you are a Council tenant, and you have reported your repairs online but things get stuck, or you need some help, don’t hesitate to drop me a line.

Shaban said, ‘I’m pleased to inform you that the Council has resumed our full housing repairs and maintenance service. This means we are now carrying out general repairs, as well as continuing with emergency and essential repairs.

We’re also reintroducing an online reporting form, which will make it a lot easier for people to report routine repairs at a time that’s more convenient to them. The form, which is available on the Council’s website means that tenants can report repairs at any time of the day 365 days of the year. The housing team will be promoting it widely over the coming weeks and months.  

Emergency repairs should continue to be reported to the Repairs Call Centre on 0800 952 5555, which will be operating extended hours until Saturday 22 May 2022.

We have also set up a dedicated specialist team to arrange and complete all non-emergency covid-19 legacy repairs reported to us between July 2020 and March 2021 that were placed on hold due to the pandemic restrictions.  

Starting this week, the Covid-19 Legacy Repairs Team, began contacting tenants with outstanding repairs from that time. We expect to be able to complete all outstanding jobs over the coming months, and tenants will be offered an appointment date at first contact.  The legacy work will be managed separately to the general and emergency repairs programme.’

I hope that this information is helpful – do pass on to friends or neighbours whether they are in Forest Gate North or elsewhere in Newham.

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